How The eBay Order Cancellation Affect Seller Rating

How The eBay Order Cancellation Affect Seller Rating
How The eBay Order Cancellation Affect Seller Rating

In this blog we are going to discuss on how the ebay order cancellation affect the ebay seller’s account rating

Ebay insists every seller to respond to the customers properly and it restricts the  sales stop with a buyer. 

But this is not possible for the seller to keep on all throughout the sales time, in some circumstances it is necessary for the orders to be canceled.

The cases are as follows 

Listing items sometimes not in stock

The item which is the last piece get damaged while packaging

If the buyer purchased the item using the wrong shipping address.

In these scenarios, it is necessary for the sellers to cancel the transaction.

Ebay allowed the buyers to do on canceling a transaction only in the situation like 

Items have not yet started shipping, in this case ebay buyers can ask ebay to stop on the transaction.

If you net yet paid for the Item 

Steps to cancel on the transaction in seller hub


In Seller Hub, go to “Orders”, or in My eBay, go to “Sold”.


Find the transaction you want to cancel, and from more actions, select “Cancel this order”


Choose a reason for the cancellation and then select “Continue” to finish. 

This activity is allowed to sellers only for the first 30 days after the sale ends and further sellers are not allowed to cancel a transaction.

What Happens After You Cancel a Transaction?

Once you cancel the order, there the seller will obtain full refunds automatically. 

Ebay provides the fee credit as per its fee credits policy. Also it makes your  item get re-listed automatically, if you are uncomfortable re-listing the item, then you are allowed to choose not to relist. 

Ebay will cancel your restriction on sellers’ standard if you canceled the order because the buyer didn’t pay. Also, it removed the unwanted feedback input by that buyer.

What to do if buyer-requested Cancellations

Step 1. 

If a buyer asks you to cancel an order, then they will send a cancellation request to ebay

Step 2. 

There ebay requests you to cancel the order, in such case it is needed either to approve or decline that request. 

If you approve the request for a paid item, then you’re in charge of the full refund to the paid item, ebay provides you 10 days to refund them. 

If you haven’t refunded them within 10 days, they can file a claim through the eBay Money Back Guarantee

Step 3.

When you refund a buyer after accepting their request to cancel a transaction, ebay automatically relists your item for you. If you don’t want your item to be relisted, simply uncheck the Relist item after cancellation box when issuing the refund

Step 4.

This step is the worst case which downs the ebay sellers sales record , yep When a buyer cancels a transaction, then definitely they will leave on negative or neutral feedback to your ebay sellers account which in synch affects your ebay detailed seller ratings

In such scenario ebay seller lost out the reputation and ebay down all the sellers listings from the top listings in its search engine

This made the ebay sellers choose an alternate option and find for the best seller to buy ebay account with high detailed ebay seller ratings and high number of ebay account feedback scores.

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