Revise Request On eBay Feedback
Doing sales on ebay without the negative feedback is not easy one, every ebay sellers account has supposed to face with one at least negative feedback,
Buyers don’t know the impact of their feedback against the seller, even sometimes, this will suck out the entire journey of the seller too.
In such cases the seller has a chance to remove the negative feedback from the buyers with some technical aspects.
eBay is more concerned with the customer satisfaction and this factor if any seller’s defect and late shipment rates seems with any sellers orelse if there any cases without closed resolution and acquire with loaded negative buyer reviews there it will severely take action against that seller.
In such cases it seems to be important for the sellers to keep reminding with good buyer ratings and ebay feedback, as if both these factors influence the buyer’s decisions whether to make a purchase from you or not.
So it’s worth your time to revise the request for each and every negative ebay account feedback.
Steps to follow
First step is to get communication with the buyer and ask them whats wrong with your sales,
If you wanna to get in contact with the buyers, there you have an option by clicking on the “Help & Contact” link on eBay,
Then selecting the item in question (which should be pictured), choosing “Contacting a buyer or bidder,” and then clicking “Contact buyer.”
This will take you to a page where you can write a note appealing directly to the buyer,asking why they feel not satisfied.
There you can easily understand the buyer’s discomfort and rectify it easily and this factor will bring mutual understanding between you and also proceed the mutual agreement between both the parties.
After proceeding the proper talk with the buyer, let you notify eBay that they’re willing to withdraw the negative feedback.
How To Revise Request On eBay Feedback
As above said if your buyer agreed to revise on their feedback, there you can do on request a feedback revision through eBay.
Ebay allowed every seller to do five requests annually, and this applicable for the sellers, those who received 1000 ebay star ratings. And it is allowed for the sellers those who don’t have below these ratings
Where to do the eBay feedback revision requests?
It can be made by clicking the “Go to Feedback Forum” which is linked on the “My eBay” page.
Next select the “Request Feedback Revision” link in the right side
Further choose the item in question and leave the revision details.
Buyer’s are supposed to wait for a 10 days period for the ebay response on their revision request.
In the middle of the period of buyers accepted on revision, the seller’s negative feedback does not appear on its search engine.
If the buyer is not satisfied in the point of seller convenience there the buyer has the right to deny the revision request, where the buyer decision is not visible to the seller.
After the 10 days time period, the revision request will simply expire and the ebay account feedback will remain.
In this case, a seller does also have the option of responding to the feedback with a reply to the feedback detailing their version of events.
If the seller is unable to request for the ebay feedback revision, then never to worry , you have a buyer option to follow up the additional comments option below the negative comments, this will overcome your negative impacts from the original feedback.
How To Remove On Negative eBay Account Feedback?
The seller has the chance of removing the negative feedback in the case of buyers’ questions like threatening, obscene, offensive, or presents a clear danger to the person about whom it was left.
Also if the buyer posts the reviews and ratings which include his personal details, a telephone number, address, or the person’s full legal name, ebay will consider it and provide the seller a chance to remove the feedback, in such cases even if a buyer has valid reason also, it got neglected by ebay
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