Do you know buyers on eBay spend more time on the eBay review section before making a purchase.
As an eBay seller, it is important to avoid negative feedback in the first place. Sellers choose an aged eBay account with feedback to encounter negative feedback.
Feedbacks directly involved with your conversion rate, ranking and overall performance. So eBay sellers should give extra effort to minimize that.
An adequate knowledge is required to encounter negative feedback and things to follow to avoid them.
Why Should You Remove Negative Feedback?
As said, negative feedback impacts ranking on search engines and as well on ebay listings. Sellers tend to purchase items with more reputation on account.
Accounts with negative feedback make the customers hesitate to purchase. Therefore you as an eBay seller have to remove negative feedback if it is removable.
But as a new seller on eBay your account might not have any review, without positive feedback getting traffic and converting visitors into customers is hard.
So our suggestion is to choose an aged US eBay account with feedback or an old eBay account with feedback as a US seller.
Similarly choose an aged UK eBay account with feedback or an old UK eBay account with feedback if you are a UK seller.
In the Cassini algorithm, positive feedback plays a big role. A seller with more positive feedback was found as a trustworthy seller and ranked higher on search results.
But with the effort of removing negative feedback, it is worth trying. When you manage to remove and keep accounts with minimum negative feedback there you create trust, better on listing and increasing sales.
How To Remove Negative Feedback On eBay Accounts?
More often than not competitors use negative feedback techniques to downgrade the seller accounts.
If you encountered the negative feedback that is from your competitor, you can remove that by yourself.
If you got a critical feedback from customers, you can have options as,
- Ask customer directly to remove the feedback
- Acquire help from eBay to remove feedback
Ask Customer Directly:
Sellers have the option to ask customers to modify or to remove the negative feedback by the revision request.
But sellers only get this option 5 times for 1000 items. Since you are asking directly to the customer, add a polite note with request and promise that you ensure not repeating that.
eBay shrinks the revision requests as it expects great customer service support to offer by sellers.
As the limit is very low, sellers better use it with negative feedback only, when a neutral feedback comes, answer directly to buyers and explain the cause.
Remember the 4:1 formula. One negative feedback for every 4 positive feedback might not have a great impact, but avoid that too.
Aged US eBay account with feedback or an old US ebay account with feedback has more positive feedback from customers, which can be used for your business for a good cause.
Also an aged UK eBay account with feedback or an old UK eBay account with feedback can be used for more traffic and conversion rate.
Get eBay Customer Service Assistance:
As a seller you can report certain negative feedback to eBay to review and remove. Ebay seller reporting hub is pretty quick to respond to seller reports.
But the seller should make the report within 90days from transactions. You can ask moderators to review and to ask them to remove.
In circumstances where
- Negative feedback from customer who doesn’t paid yet
- Feedback with threatings, vulgar words, harassments and personal details can be asked to remove as it is against eBay policy
- Competitors crappy negative feedback technique
- Shipment delay or transaction failure which is happened without sellers control which caused negative feedback
can be asked to review and to be removed with the help of seller rating hub.
As a new seller, on eBay choose an aged UK eBay account with feedback or an aged US eBay account with feedback to have more conversion.
How To Avoid Negative Feedback?
Instead of getting negative feedback and then removing it, it is better to avoid them in the first place. It is not a big deal when you are doing your business with great customer service and following ebay policies.
To avoid negative feedback
- List properly
- Price competitively
- Avoid late shipping
- Make easy return policy
- Offer great customer service
List Properly:
Search the right keyword for your product and make sure you use them on title and description.
Place your items under correct or opt categories.
Use only the original images with HD quality.
By following these things your items will reach the right customers instead of reaching the wrong customer.
By making a proper listing of your item on your aged eBay account with feedback is half work done.
Price Competitively:
It is an important factor as eBay screens the price of the item more often. An item with improper pricing will lead to account suspension.
A good price for your item can be selected by searching for the same product on eBay. Knowing what others priced for the item can help you to choose the best.
A product with a good price makes the customer happy and the item should make the customer feel as worth the price.
Avoid Late Shipping:
This is where most of the sellers get negative feedback. Try to ship the item as quickly as possible.
The faster the delivery is, the happier the customer will be. It encourages them to review your item.
When fast shipping is not possible, clearly mention it on the item description itself. It will help to avoid a bad impression on your aged eBay account with feedback.
Makes Easy Return Policy:
For items that have no time bound, offer return time as 30 days. It makes the customer trust on your aged eBay account.
With minimum return timing and no returns, customers tend to go with other sellers.
So list your items return policy on description itself on your aged eBay account with feedback to make customers choose you.
Offer Great Customer Service:
Which is lacking with most of the sellers online as they are doing it part time. But if you can offer great customer service, it makes customers return to their old eBay account.
Communication with customers is very important. Clear any disputes, questions or complaints with a polite tone and quick.
Offer products and services with best quality, least price and great packing. These are a few small factors but it’s the main reason to get positive feedback.
Conclusion:
Feedback is being a direct factor for both customers satisfaction and listing performance. So if you can maintain a positive feedback on your account, your business on eBay will grow without a doubt.
As a new seller it is difficult for customers. Since the traffic on the account relies on feedback, you can choose an aged US eBay account with feedback or an Old US eBay account with feedback if you are an US seller.
Similarly UK sellers for quick eBay sales, choose an aged UK eBay account with feedback or old UK eBay account with feedback.
We agedebayaccounts.com offer best old eBay accounts with feedback and stealth accounts with feedback.
Buy stealth account with a money back guarantee if the account is not satisfactory after purchase.
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